MyArticle » Computers » Repair-and-maintenance » GATEWAY TECHNICAL SUPPORT


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by: jamessands
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Word Count: 471
Date: Sat, 31 Dec 2011 Time: 12:51 AM

The computer manufacturing company provides the technical support to their customer after the sale of the computer or computer peripherals. The work of technical support can range from basic support to the more in-depth support in case the computer has crashed due to calamities.

Most computer and peripheral manufacturing company provide technical support for their products. One of the top computer companies that provides these kinds of computer technical support is as below
Gateway Computer technical support very provides a wide range of options available to their customers. The reason behind this is because the company thinks of innovative ways of supplying support to their customer. The Gateway customer can just call their online y Computer technical support number and all the required information and help are available to them from the technical support executive. The company provides support to vast ranges of services like protection services, how-to in case of software installations, various vendors' hardware support. Apart from computer Gateway Computer technical support team also takes the help from other third-party vendors who can help the customer with the problems at anytime.
Gateway routes the call from the customer to the Computer Technical Support team according to what the customer has purchased. This could be the component-type or the support level purchased.
The types of support provided by the Gateway Computer technical support team as re as follows
24 X 7 X 365 days support to the entire entitled customer via online, telephone etc While buying the component from Gateway, the customer can choose to what extent they would required the support of the team.
The support can be only during the business hours.
They help you with configuration of the computers according to the need of the customer.
Apart from these kind of support, the company website is so robust that whatever be your problem, one can find the solution to each and every one by selecting the appropriate option available in that website. For example you had some problem with a certain model of the Gateway computer. In this case, one needs to enter the product number of the product. Once that is correctly entered, all the relevant information is displayed.  The support gives you minute to minute details about the product, warranty, system configuration, parts and upgrades, drivers, and manuals.
Another innovative feature introduced by Gateway is an auto scan of the product online. This feature scans your system using the service tags available in each system. Once the service tag is found, the system is automatically scanned to give you the system configuration of the machine. It can also tell you whether there is any system related problems in the system.
Thus by giving Gateway Computer technical support to the customer, the computer manufacturing company provides a trust to the customer which may change them into a repeating customer.

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